Return & Refund Policy

Home Return & Refund Policy

Quality craftsmanship backed by confidence. If something doesn't feel right, we're here to make it right — with a clear, fair, and customer-first approach.

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Summary:

We accept returns for both defective and non-defective products within 30 days of delivery. Returned items must be new, unused, and unworn, with all original packaging and accessories included.

All approved returns must be sent by post. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Refunds are issued to the original payment method within up to 14 business days after inspection and approval.

🗓 30-Day Return Window

You may request a return or refund within 30 days of receiving your order. We ask that you contact our support team before sending anything back to ensure a smooth, hassle-free process.

📨 How to Initiate a Return

Starting a return is simple. Just follow these steps:

1
Email our support team at support@roveleather.com with your full name and order number.
2
Provide the reason for your return and include clear photos if the item is damaged or incorrect.
3
Wait for approval — our team will review your request and respond within 12–24 hours with return instructions and the shipping address.
4
Important Note - All returns must be sent by post using a trackable shipping service after receiving return approval from our support team.

⚠️

Important: Please do not send items back without prior approval. Unapproved returns cannot be processed or refunded.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer. Return labels are not provided, except in the following cases:

✓ The item received was defective or damaged upon arrival
✓ We sent the wrong product by mistake
✓ There was a manufacturing fault on our end

We strongly recommend using a trackable and insured shipping service when returning items to protect your package in transit.

✅ Refund Eligibility

To qualify for a full refund, returned items must meet the following conditions:

✓ Only New Products — Items must be in their original condition, unused and unworn
✓ Original packaging — All tags, labels, dust bags, and accessories must be included
✓ No damage or alterations — Items showing signs of use, wear, or modification cannot be refunded
✓ Properly packed — Items must be folded neatly and securely packaged for safe return

Non-Refundable Items

The following items are not eligible for return or refund, unless there is a manufacturing defect or error on our part:

✓ Custom-made, personalized, or engraved leather products
✓ Items marked as final sale or clearance
✓ Products damaged due to misuse or improper care

⚠️

We reserve the right to deny or reduce a refund if the returned item shows signs of use, damage, or improper packaging.

💳 Refund Processing Timeline

Once we receive and inspect your returned item, here's what happens next:

1

Item Received & Inspected

We inspect your return within 1–2 business days of receiving it.

2

Refund Approved

If eligible, your refund is approved and processed immediately.

3

Refund Issued

Approved refunds are processed within up to 14 business days after the returned item is received and inspected(depending on your bank or card provider).

4

Confirmation Email Sent

You'll receive an email confirmation once your refund has been processed.

Note:

Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Refunds are issued in the original purchase currency to the original payment method.

📦 How to Pack Your Return

To ensure your item arrives safely and is eligible for a full refund, please:

✓ Fold or roll the leather product carefully to avoid creasing
✓ Use the original packaging when possible
✓ Add protective padding or bubble wrap for safe transit
✓ Include all accessories, dust bags, tags, and documentation
✓ Seal the package securely with strong tape

🔄 Exchanges

If you'd like to exchange an item for a different size, color, or product, simply contact us at support@roveleather.com. We'll do our best to accommodate your request, subject to availability.

Exchanges follow the same eligibility guidelines as returns. If your desired item is available, we'll arrange the exchange promptly.

Need Help? We're Here for You

Our customer support team is ready to assist with returns, exchanges, or any questions you have about your order.

📧 Email support@roveleather.com

📞 Phone +44 7421 433910

📍 Address 38 Ryland St, Birmingham
B16 8DD, United Kingdom

⏱ Response Time Within 12–24 hours

At Rove Leather, we believe in building lasting relationships with our customers. Every product is crafted with care, and every concern is treated with respect.