Rove Leather · Legal

Privacy
Policy.

Last Updated · May 2025
Plain-Language Summary

Your privacy is not an afterthought — it is a commitment we take as seriously as every stitch in our products. This policy explains what information we collect when you visit roveleather.com, how we use it, and the steps we take to keep it safe.

We collect only what we need to process your order and improve your experience. We never sell your data. You can request access, correction, or deletion of your information at any time.

Contents
  • 01 Information We Collect
  • 02 How We Use Your Information
  • 03 How We Protect Your Data
  • 04 Cookies & Tracking
  • 05 Data Sharing
  • 06 Your Rights
  • 07 Data Retention
  • 08 External Links
  • 09 Contact Us
Never Data Sold
SSL Encrypted
30 Days Rights Response
GDPR Compliant
01

Information We Collect

To deliver a seamless experience — from browsing to your jacket arriving at your door — we may collect the following categories of information:

Personal Information
Full name, email address, phone number, and shipping / billing address provided during checkout or account registration.
Order Information
Products purchased, payment method details (processed securely — we never store full card numbers), order history, and delivery preferences.
Technical Data
IP address, browser type, device model, operating system, and referring URLs collected automatically when you visit our site.
Usage Data
Pages viewed, time spent on each page, click behaviour, and cart activity — used solely to improve our store.
Communications
Messages sent via email and correspondence, including customer support requests.
Marketing Preferences
Whether you have opted in or out of promotional emails and notifications.
02

How We Use Your Information

Every piece of data we collect serves a specific, legitimate purpose. We use your information to:

Order Fulfilment Process, fulfil, and ship your orders accurately and on time. Send order confirmations, shipping updates, and delivery notifications.
Customer Support Handle returns, exchanges, and customer support requests promptly and accurately.
Store Improvement Improve the performance, design, and product range of our store based on real usage patterns and customer feedback.
Marketing (Opt-In Only) Send promotional emails and exclusive offers — only if you have explicitly opted in. You may unsubscribe at any time via the link in any email.
Security & Fraud Prevention Detect and prevent fraudulent transactions and protect the security of our platform and our customers.
Legal Compliance Comply with applicable legal and regulatory obligations. We will never use your data for automated decision-making that produces significant effects without your explicit consent.
03

How We Protect Your Data

We implement industry-standard security measures designed to safeguard your personal information from unauthorised access, disclosure, or misuse.

SSL / TLS Encryption
All data transmitted between your browser and our servers is encrypted end-to-end.
Secure Payments
Payments are handled by PCI-DSS compliant gateways. We never store your full card details under any circumstances.
Access Control
Customer data is accessible only to authorised Rove Leather personnel on a strict need-to-know basis.
Security Audits
Our systems are regularly reviewed and updated to address emerging vulnerabilities and threats.
Important Note

While no digital system can guarantee absolute security, we take every reasonable and practical step to protect your information. If you have any concerns about the security of your data, contact us at support@roveleather.com.

04

Cookies & Tracking

We use cookies — small text files stored on your device — to make our website function correctly and to understand how visitors use it.

Essential Cookies Required for core functionality such as your shopping cart, session management, and secure checkout. These cannot be disabled without affecting site performance.
Analytics Cookies Help us understand which pages perform well, where visitors drop off, and how to improve the browsing experience. Data is aggregated and anonymous.
Marketing Cookies Used to deliver relevant ads and measure campaign performance. These are only activated if you have accepted them via our cookie consent banner.

You can manage or withdraw your cookie preferences at any time through your browser settings or our on-site cookie preferences panel.

Essential Analytics Marketing Preference-Based
05

Data Sharing

We do not sell, rent, or trade your personal information. We share data only with trusted third-party partners who are contractually obligated to handle it responsibly:

Payment Processors
Stripe, PayPal — to authorise and complete transactions securely and in compliance with PCI-DSS standards.
Shipping Partners
DHL, FedEx, UPS — to deliver your order to the address you provide. Only the data necessary for delivery is shared.
Technology Providers
Hosting, email, and e-commerce infrastructure providers that power our store. All are vetted to our data protection standards.
Legal Authorities
When required by law, court order, or to protect the rights and safety of Rove Leather and its customers.
06

Your Rights

Depending on your location, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at support@roveleather.com. We aim to respond within 30 days.

Access Request a copy of the personal data we hold about you at any time.
Correction Ask us to correct any inaccurate or incomplete information we hold.
Deletion Request that we delete your data, subject to legal retention requirements.
Portability Receive your data in a structured, machine-readable format.
Objection Object to processing based on legitimate interests or for direct marketing purposes.
Withdrawal Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
07

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law — for example, financial records for tax compliance.

Once data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you. You may request deletion at any time by contacting us directly.

08

External Links

Our website may include links to external sites — such as social media platforms or partner brands. Rove Leather is not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies independently before sharing any personal information with them.

09

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us directly. We respond to all privacy enquiries personally.

Policy Updates

Any material changes to this policy will be posted on this page with an updated date. Continued use of our site after changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

Privacy Questions?
We Respond Personally.

Every privacy enquiry is handled by a real member of our team — no automated responses, no bots. Contact us directly and we will respond within one business day.

Business Rove Leather Online-First Atelier · United Kingdom
Email support@roveleather.com
Phone +44 7861 950 314
Business Hours Mon – Fri · 9 AM – 6 PM GMT

© 2024–2026 Rove Leather · All Rights Reserved · Privacy Policy · Last Updated May 2025

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