Billing Terms & Conditions · Rove Leather
Rove Leather · Legal

Billing
Terms.

Effective Date 1 January 2026
Last Updated March 2026
Applies To All Customers Worldwide
Questions? support@roveleather.com
Plain-Language Summary

These Billing Terms govern all transactions and payment-related activities conducted through roveleather.com. By placing an order or completing a purchase, you agree to be bound by these terms in their entirety.

We process all payments securely via Stripe and never store your full card details. If you have any questions about a charge, contact us first — we always resolve billing issues personally and promptly.

Contents
  • 01General Overview
  • 02Payment Methods
  • 03Pricing & Currency
  • 04Order & Billing
  • 05Taxes & Duties
  • 06Cancellations
  • 07Refunds & Chargebacks
  • 08Fraud Prevention
  • 09Billing Disputes
  • 10Data & Security
  • 11Policy Changes
  • 12Contact Us
PCI-DSS Compliant
256-bit SSL Encryption
Never Card Details Stored
12 Hrs Cancellation Window
5–10 Days Refund Processing
01

General Overview

These Billing Terms and Conditions ("Billing Terms") govern all transactions and payment-related activities conducted through the Rove Leather website at roveleather.com. By placing an order or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Billing Terms in their entirety.

Rove Leather is an online-first luxury leather goods brand specialising in handcrafted full-grain leather jackets for men and women. These Billing Terms apply to all customers regardless of their location and form part of our broader Terms and Conditions of sale.

Please read these Billing Terms carefully before completing any purchase. If you do not agree with any part of these terms, you should not proceed with your order. Continued use of our Website and completion of a purchase constitutes your full acceptance of these terms.

Related Policies

These Billing Terms are to be read alongside our Privacy Policy, Shipping Policy, and Return & Refund Policy — all available on our Website. In the event of any conflict, these Billing Terms take precedence in all matters relating to billing and payment.

02

Accepted Payment Methods

Rove Leather accepts a variety of secure payment methods to ensure a smooth checkout experience for customers worldwide. All transactions are processed through our secure, PCI-DSS compliant payment gateway.

Credit & Debit Cards Visa, Mastercard, and American Express accepted. All major credit and debit cards processed securely at checkout.
PayPal PayPal is available as a secure alternative payment method at checkout.
Apple Pay & Google Pay Express digital wallet payments available where supported by your device and browser.
Stripe Our primary secure payment processor. PCI-DSS Level 1 certified. Your card details are handled exclusively by Stripe — never stored by Rove Leather.
Payment Authorisation

By providing your payment information, you represent and warrant that: (a) you are authorised to use the payment method provided; (b) the information you supply is accurate and current; and (c) you will promptly update your payment information if it changes.

We do not accept bank transfers, cheques, money orders, or cryptocurrency. Any such payments will not be processed and your order will not be fulfilled.

03

Pricing & Currency

All prices displayed on the Rove Leather Website are listed in United States Dollars (USD) unless otherwise explicitly stated. International customers will be charged in USD and their payment provider will apply the applicable exchange rate at the time of the transaction.

Pricing Errors
In the event of a pricing error, Rove Leather reserves the right to cancel orders placed at the incorrect price. Customers will be notified promptly and offered a full refund or the option to re-order at the correct price.
Taxes & Duties
Displayed prices do not include applicable taxes, customs duties, or import fees, which may vary based on your country of residence. See Section 05 for full details.
Promotions
Promotional prices and discount codes are valid only for the specified period. Discount codes are single-use unless stated otherwise, cannot be combined with other offers, and hold no cash value.
Price Changes
Rove Leather reserves the right to amend prices at any time. Changes take effect immediately upon being updated on the Website and do not affect orders already confirmed.
04

Order & Billing Process

When you place an order on our Website, the following billing process applies:

1
Order Placement You select your items, proceed to checkout, and enter your payment details. At this stage, no charge has been applied.
2
Payment Authorisation Your payment provider performs an authorisation check to verify your payment method and available funds.
3
Order Confirmation Upon successful authorisation, your payment is charged and you receive an order confirmation email with your order number and summary. This constitutes a binding purchase agreement.
4
Order Processing Our team begins processing your order. Standard orders are processed within 1–3 business days.
5
Dispatch Once packed and dispatched, you will receive a shipping confirmation email with your tracking information.
Important Billing Note

Your payment is captured at the time your order is confirmed, not at dispatch. Rove Leather reserves the right to refuse or cancel any order for reasons including product unavailability, payment failure, suspicion of fraud, or pricing errors. If cancelled, you will be notified and a full refund issued within 5–10 business days.

05

Taxes & Duties

Rove Leather ships internationally. Tax and duty obligations vary depending on the destination country and order value.

Sales Tax
Where applicable, sales tax is calculated and added at checkout based on your shipping address and the prevailing rate in your jurisdiction.
Import Duties
International orders may be subject to customs duties, import taxes, or brokerage fees levied by the destination country. These are the sole responsibility of the customer.
VAT / GST
Customers in countries that apply VAT or GST on imported goods are responsible for any such applicable taxes on their orders.
De Minimis
Many countries have a threshold below which no import duties apply. We encourage customers to check their local customs regulations before placing an order.

Rove Leather is not responsible for delays caused by customs inspections or additional charges imposed by customs authorities. Refusing to pay import duties and having a package returned will not entitle you to a refund of the original shipping cost.

06

Order Cancellation

You may cancel your order within 12 hours of placing it, provided it has not yet entered production or been dispatched. After this window, cancellations may not be possible as your order will have entered our fulfilment process.

To request a cancellation, contact our customer support team immediately at support@roveleather.com with your order number and the subject line "Order Cancellation Request."

If Approved
A full refund will be processed to your original payment method, typically within 5–10 business days. You will receive a confirmation email once complete.
If Dispatched
If your order has already been dispatched, it cannot be cancelled mid-transit. You may initiate a return under our Return & Refund Policy once the item has been delivered.
07

Refunds & Chargebacks

Rove Leather is committed to your complete satisfaction. If you are not fully happy with your purchase, please review our Return & Refund Policy for eligibility criteria and how to initiate a return.

Refund Method
Approved refunds are processed back to the original payment method used at the time of purchase. We do not issue refunds as store credit or cash unless expressly agreed in writing.
Processing Time
Refund processing times are typically 5–10 business days from the date of approval, though your bank may take additional time to reflect the credit.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to a defect or error on our part. Return shipping costs are the customer's responsibility unless the return results from a product defect or wrong item shipped.
Chargeback Policy

We strongly encourage customers to contact us directly to resolve any billing disputes before initiating a chargeback with their bank. Filing a chargeback without first attempting resolution with Rove Leather may be considered a breach of these Billing Terms.

In the event of an unwarranted or fraudulent chargeback, Rove Leather reserves the right to contest the chargeback with supporting evidence and to pursue recovery of the disputed amount, including any chargeback fees incurred, through available legal remedies.

08

Fraud Prevention

Rove Leather takes fraud prevention extremely seriously. We employ industry-standard fraud detection tools to protect both our customers and our business from unauthorised transactions and fraudulent activity.

The following activities are strictly prohibited and will result in immediate order cancellation, permanent account ban, and may be referred to law enforcement:

Stolen Credentials Using stolen, compromised, or unauthorised payment credentials to place an order.
False Information Providing false billing or shipping information with the intent to deceive.
Deliberate Chargebacks Placing orders with the deliberate intention of initiating fraudulent chargebacks.
Impersonation Impersonating another individual or entity to make a purchase or circumvent our payment security systems.
Unauthorised Use of Your Payment Details?

If you believe your payment information has been used without your authorisation, please contact us immediately at support@roveleather.com and notify your bank or card issuer right away.

09

Billing Disputes

If you believe there is an error in a charge applied to your account, please follow the process below:

1
Contact Us First Reach out to our support team at support@roveleather.com within 30 days of the disputed charge, providing your order number, the amount in dispute, and a clear description of the issue.
2
Investigation We will acknowledge your dispute within 2 business days and conduct a thorough investigation, aiming to resolve all billing disputes within 10 business days.
3
Resolution You will be notified of the outcome in writing. If resolved in your favour, any applicable refund will be processed promptly to your original payment method.
4
Escalation If you are not satisfied with our resolution, you may escalate the matter to your payment provider or pursue other legal remedies available in your jurisdiction.

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM GMT, and responds to all enquiries within 1–2 business days.

10

Data & Security

The security of your payment information is of paramount importance to us. All transactions are processed through Stripe, a PCI-DSS Level 1 compliant payment processor. We do not store, process, or transmit your full card details on our own servers.

SSL Encryption All data transmitted between your browser and our Website is encrypted using 256-bit SSL technology.
PCI Compliance Our payment infrastructure is fully PCI-DSS compliant. Card details are handled exclusively by our certified payment processors.
No Card Storage Rove Leather does not store your full card number, CVV, or expiry date. These details are tokenised by Stripe.
3D Secure Where required by your bank, 3D Secure authentication (Verified by Visa, Mastercard SecureCode) may be applied for additional verification.
Stripe Powered PCI-DSS Level 1 256-bit SSL Tokenised 3D Secure

For full details on how we collect, use, and store your personal data, please refer to our Privacy Policy available on our Website.

11

Policy Changes

Rove Leather reserves the right to update, modify, or replace these Billing Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. We may also notify customers of material changes via email where we hold your contact information.

Acceptance
Your continued use of our Website and placement of orders following any changes constitutes your acceptance of those changes.
Responsibility
It is your responsibility to review these Billing Terms periodically. We recommend reviewing this page before making a purchase, particularly if a significant period of time has passed since your last order.
Governing Law
These Billing Terms shall be governed by and construed in accordance with applicable international commercial law. Any disputes arising shall be subject to applicable consumer protection laws in your country of residence.
12

Contact Us

If you have any questions, concerns, or queries regarding these Billing Terms, or regarding a specific charge or transaction, our customer support team is ready to assist you.

Email
support@roveleather.com
Website
roveleather.com
Support Hours
Monday – Friday · 9:00 AM – 6:00 PM GMT · Closed Saturday & Sunday
Response Time
We aim to respond to all enquiries within 1–2 business days.
Legal Matters
For formal legal correspondence or escalated disputes, email us and clearly mark your subject line as "Legal — Billing Dispute" so it is routed to the appropriate team member.

Billing Questions?
We Respond Personally.

Every billing enquiry is handled by a real member of our team — no automated responses, no bots. Contact us directly and we will respond within one business day. Real people. Real answers.

Business Rove Leather Online-First Atelier · roveleather.com
Email support@roveleather.com
Support Hours Mon – Fri · 9 AM – 6 PM GMT
Response Within 1–2 business days · Always a real person

© 2024–2026 Rove Leather™ · All Rights Reserved · Billing Terms & Conditions · Last Updated March 2026

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