Rove Leather · Policy
Shipping Policy
Last Updated — 2025
Processing & Handling
Standard Orders
1–3 Business Days
Orders are prepared Monday to Friday. Orders placed before 11:00 AM GMT are processed the same day. Orders after the cut-off are queued for the following business day.
Custom & Bespoke Orders
3–5 Business Days
Made-to-measure and personalised jackets require additional crafting time. You will be notified of your exact timeline once your order is confirmed.
Order Cut-Off
11:00 AM GMT
Monday to Friday only. Weekend dispatch is not guaranteed. Orders placed on weekends or public holidays are queued for the next available business day.
Delivery
Transit Time
5–7 Business Days
Estimated from the date of dispatch. Times may vary based on destination country and customs clearance. We ship worldwide.
Shipping Cost
Free — Always
Standard worldwide shipping is included on every Rove Leather order. No codes required, no minimum spend.
Carriers
DHL · FedEx · UPS
The most reliable courier to your destination is selected at dispatch. A tracking number is sent to you by email immediately.
International customers may be subject to customs duties or import taxes levied by their country. These charges are the sole responsibility of the recipient and are not included in our pricing. Please verify your country's import regulations before placing an order.
Order Tracking
Order Confirmed
An instant confirmation email is sent with your order summary and estimated dispatch date.
Dispatched
A shipping notification is sent with your live tracking link the moment your parcel is collected by the carrier.
In Transit
Track your order in real time from our studio to your door. SMS updates are available where supported by the carrier.
Delivered
Your jacket arrives. For any issues at delivery, contact us at support@roveleather.com.
Shipping Guidelines
No P.O. Boxes
We are unable to deliver to P.O. box addresses. Please provide a full physical delivery address at checkout to avoid any delays.
Address Accuracy
Please verify your delivery address carefully before completing checkout. Rove Leather is not liable for delays or failed deliveries caused by incorrect address information.
Import Restrictions
Some countries impose restrictions on the import of leather goods. It is the buyer's responsibility to ensure their country permits importation of our products before ordering.
International Destinations
If you are unsure whether we deliver to your country, contact us at support@roveleather.com before placing your order and we will confirm availability.
Returns & Exchanges
Return Window
14 Days
Returns must be initiated within 14 days of delivery. Items must be in their original, unworn condition with all tags attached.
Return Processing
10 Business Days
Once your return is received and inspected, your refund or exchange will be processed within 10 business days.
Return Shipping
Customer Responsibility
Return shipping costs are borne by the customer unless the item received is defective, damaged, or incorrect.
Initiating a Return
Contact us at support@roveleather.com with your order number and a brief description of the issue. Our team will guide you through every step.
Need Assistance?
Questions about your shipment, a delay, or a customs concern — reach out to our team directly and we will respond promptly.